Frequently asked questions
Everything worth knowing before you stop by. Still stuck? Call us — we’re happy to help.
Do I need an appointment?
Nope — walk-ins are welcome during business hours (Mon–Fri 10 AM–5:30 PM, Sat 10 AM–2 PM). Want to plan ahead? Request a time online and we’ll confirm it with you.
How long will my repair take?
Most repairs are back in your hands in 24–48 hours. When we diagnose your device, we’ll give you a realistic timeframe up front.
How much will it cost?
No appointment needed — stop in for a quick consultation, and we’ll take a look and quote it up front, in plain English. No surprises. Prefer to call first? Reach us at 941-625-TECH (8324).
What kinds of computers do you work on?
PCs and Macs, laptops and desktops, plus custom builds. We’re a Dell Authorized partner and handle Apple/Mac repairs in-shop. Common jobs: virus & malware removal, hardware upgrades (RAM, SSD, GPU), data recovery, and network & business IT.
What should I bring when I drop off my computer?
Just the device and its power adapter or charger. If the problem involves logging in or specific files, your password helps us get straight to work. Leave the boxes and manuals at home unless they’re part of the issue.
Is my data safe with you?
Your data stays private — we only access what’s needed to complete your repair. Have specific questions about your files? Just ask when you drop off and we’ll walk you through how we handle everything.
How do I check on my repair?
Once your device is checked in, you’ll get a job number. Enter it on our Track Your Repair page anytime to see your status — or just give us a call.
Where are you located?
2320 S Tamiami Trl, Unit 7, Port Charlotte, FL 33952 — on US-41 (S Tamiami Trail) in Port Charlotte. We proudly serve Port Charlotte, Punta Gorda, North Port, Englewood.
Do you make house calls?
Yes — on-site service is one of the three ways we work (in-store, on-site, and remote). Call 941-625-TECH (8324) and tell us what’s going on; we’ll let you know if a visit is the right fit and set it up.
Can you fix my computer without me bringing it in?
Often, yes. Many software problems can be handled remotely — we connect over a live screen-share while you watch everything we do. Call first and we’ll tell you honestly whether remote help will work or the machine needs to come into the shop.
What happens if my computer can’t be fixed?
We tell you straight. After we diagnose it, you get an honest recommendation — sometimes that’s a repair, and sometimes the better answer is putting the money toward a replacement (we sell tech-tested computers too). Either way, you approve everything before any work starts.
Will I lose my photos and files during a repair?
Protecting your files is part of the job. Most repairs never touch your personal files, and if a job carries any risk to your data we’ll tell you before we start so you can decide. Worried about something specific — photos, tax records, family documents? Mention it at drop-off and we’ll take extra care.